AegiTrust

2 weeks · Support managers in Brazil

LGPD prompt hygiene for support teams

Stop personal data from landing in unmanaged prompts without freezing the helpdesk.

1. Step 1

   Define allowed data classes

   List what can never go into Smart tools (CPF, full card data, health notes). Put it in the data-control notes.

2. Step 2

   Approve one support path

   Pick a single approved tool. Mark others as unapproved in inventory until reviewed.

3. Step 3

   Attest access + monitoring

   Attest LGPD access and monitoring controls with the DPO or legal contact as attestedBy.

4. Step 4

   Evidence pack for customers

   Download the audit evidence pack when a customer asks how you govern Smart tools.